Procedure for handling Abuse Reports
at Safenames.

Submitting an Abuse Report

Online Form Submission

  1. Reporter submits the abuse report via the Safenames online form at the following URL:
    https://safenames.net/abusereport
  2. An automatic reply is sent to acknowledge receipt and open a ticket.

Email Submission

  1. Reporter sends the abuse report via email to abuse@safenames.net. - An automatic reply directs the reporter to submit the report through the online form.
  2. An automatic reply directs the reporter to submit the report through the online form.

Note: Only online form submissions on our website will be considered as compliant with this procedure.

Stage 1:
Basic Information Verification

Our Compliance Team will verify if the report includes the necessary basic information to identify the abuse and the reporter.

Note: It is important to make sure to provide as much detail as possible so that we can investigate your report quickly. If we do not have enough information, we will not take action on a report and you will receive a reply stating the report is closed due to insufficient details.

Stage 2:
DNS Abuse Verification

Our Compliance Team will check if the identified DNS abuse is actually using Safenames services. If the identified DNS abuse is not using our services, you will receive a reply stating the DNS abuse does not occur within Safenames' ecosystem and will not be actioned.

Stage 3:
Scope of Specific Responses

Our Compliance Team will determine if the report falls within the scope of specific responses as defined in Section 2.1 of SAC115 (https://www.icann.org/en/system/files/files/sac-115en.pdf).

Stage 4:
Evidence Correlation

Our Compliance Team will assess if the evidence provided correlates with the description of DNS abuse.

Stage 5:
Escalation

If the report contains actionable evidence of DNS abuse, the client account manager, will coordinate with the Registered Name Holder (RNH) to begin to address the abuse, provide mitigating information, or, in the case of a compromised domain (where a RNH’s credentials are compromised and the domain is put to abusive purposes without the RNH’s consent or knowledge) to reinstate the domain to its prior, unabused state.

Stage 6:
Closing the Report

Upon closing the ticket, our Compliance Team will notify the reporter of the outcome.

If the report is not actioned due to deficiencies at any stage, our Compliance Team will send a reply to the reporter explaining the reason.

Reporting abuse by law enforcement

Alternatively, Law enforcement, consumer protection, quasi-governmental or other similar authorities can submit their request for illegal activity to the dedicated point of contact below:

Phone: +44 (0) 1908 200022
Email: lawenforcement@safenames.net

Well-founded reports of Illegal Activity will be reviewed within 24 business hours by an individual who is empowered by Safenames and will take necessary and appropriate actions in response to the report.

Definitions and Notes

Basic Information: Includes the fundamentals necessary to identify the abuse and the reporter, as defined in the draft Abuse Reporting Procedure

Specific Responses: Situations where the report involves a client or service that requires a different approach, such as directing reports involving subdomains.

RAA 3.18.1: Registrars are required to investigate and respond appropriately to any reports of abuse.

RAA 3.18.2: Actions may vary depending on the circumstances, considering the cause, severity of the harm, and potential collateral damage.

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