Contact a Sales Representative

Head Office
Europe, Middle East & Africa

Email Head Office
Tel: +44 (0)1908 200022, #2

North America
Email North American Office
Tel: 1-703-574-5313

Australia & Asia-Pacific
Email Australian Office
Tel: +61 755 245 575

Canadian Sales
Email Canadian Office
Tel: +1 416 900 1245

Global Customer Support
Email Customer Support
Tel: +44 (0)1908 200022, #5
Fax: +44 (0)1908 325192

Experts in global domain registration, corporate domain portfolio management, and online trademark protection

Privacy Policy

General

Safenames Limited respects the privacy of the users of our Services and Website.

We will not sell, rent or loan any personal data regarding our customers to another company or entity for marketing purposes.

“Personal data”, where used in this Privacy Policy, shall mean any information or set of information that identifies an individual, or could be used by or on behalf of Safenames to identify an individual, and shall include any data about an identified or identifiable individual that are within the scope of General Data Protection Regulation (EU) 2016/679 and recorded in any form.

This Privacy Policy explains:

  • What information we collect about you and why we collect it,
  • How you can instruct us if you prefer to limit the use of that data and procedures that we
  • have in place to safeguard your privacy.

We apply the data protection principles found in the General Data Protection Regulation (EU) 2016/679.

What information do we collect?

In order for us to process your order or provide you with one of our Services, we may require some standard information from you such as your name, e-mail address, mailing address, credit card and debit card information, identification documents and telephone number. Much of this information is collected directly from you at the time of:

  • creating your account within the IDP
  • when you request support or assistance (e.g. telephone number, email address)
  • when you request newsletters
  • when you apply for a job

We do not require you to provide sensitive personal data, such as race, ethnic origin, political opinions or religious beliefs or information that concerns health or sex life.

Computer Tracking of Identifiable Data

Our Web site tracks data about the visits to our Website. This enables us to compile statistics that show the daily number of visitors to the Website, the daily requests we receive for particular files on our Web site, and what countries those requests come from. These aggregated statistics may be used internally to better provide services to our customers but will not be disclosed to third parties save as provided in this Privacy Policy.

How we use the information we collect

We strongly believe in minimizing the data we collect, requiring the least amount of information from you to deliver the service.

The information we collect is then used by us to communicate with you on any matter relating to the conduct of your account and the provision of any Services you have consented to. In our capacity as a Registrar, we also process your data in relation to the registration and management of your domain names and other internet related services.

We may also use aggregate data and statistics for the purposes of monitoring website usage in order to help us develop our Website and our Services and may provide such aggregate data to third parties. These statistics will not include data that can be used to identify any individual.

It is our policy that your data is private and confidential

The personal data you provide to us is treated by us as private and confidential and is stored by us in a secure location, is accessible only by designated staff, and is used only for the purposes for which you provide the data. When you submit an order, your data is encrypted with secure server software to protect the data from unauthorized access. We will not sell any personal data you provide to us to another entity.

We may disclose personal data in the following circumstances:

Compliance with legal, regulatory and law enforcement requests.

To the extent that it is available through the provision of our Services (notwithstanding that phone numbers, fax numbers, email addresses and postal addresses are not disclosed) to comply with a court order;

  • if we believe in good faith that disclosure is reasonably necessary to identify persons violating the law;
  • If such disclosure is required under or authorized by law (to police, trading standards units, HM Customs and Revenue, the Office of Fair Trading and other law enforcement bodies that require the data for their investigations;) and other third parties with valid reasons under the Act.

We will also share your information to the extent necessary to comply with any UDRP or ccTLD dispute policy and regulation when you register a domain with us.

Sale of Business.

If the business of the provision of our Web site or the Services is sold by us or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business solely for the purpose of that sale or integration and such prospective purchasers and their advisers or new owners will be similarly bound by this Privacy Policy.

Sharing with trusted third parties.

As a global domain registrar we are accredited with numerous domain registries and bodies like ICANN. We may be required to share your personal data with ICANN, registry providers and other trusted third party payment processors (including, but not limited to, vendors who provide fraud detection services to us) to perform the Services.

Retention Policy

Safenames will process personal data during the duration of any contract and will continue to store only the personal data needed and retain for 2 years after the services have terminated.

Your rights to access, update or amend your data

You have various rights under the Act, including upon a written request to us, to receive a description of the personal data held by us of which you are subject, the purpose for which the data is processed and the third parties or class of third parties to whom the data may be disclosed. Updating your details:

We are committed to maintaining accurate, timely, relevant and appropriate information about our clients. If any of the data that you have provided to Safenames Limited changes, for example if you change your email address, name or payment details or if you wish to cancel your subscription please sign in to your IDP account. Alternatively you can let us know the correct details by sending an email to support@safenames.net.

Updates and Special Offers.

We will only notify you of new services and special offers via e-mail or postal mail if you have consented to receiving these in your IDP account.

Your Consent

By submitting your data you consent to the collection and use of data as set forth above. Safenames reserves the right to change this policy at any time, any changes to our Privacy Policy will be posted to the safenames.net and idp365.com Web sites so that you may be aware of the data we collect and how we use it at all times and so that you may consent to our use of your data in that way.

You may choose not to provide any personal information to us, in which case we may be unable to provide the services to you.

Age Restrictions

Our services are available for purchase only for those over the age of 18. Our services are not targeted, intended or designed to be sold to individuals under the age of 18. We do not knowingly collect personal information from children under the age of 13 without the consent of the child's parent or guardian.

Changes in our Privacy Policy.

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our IDP, at least thirty (30) days prior to the implementation of the changes.

How to contact Safenames Limited

We welcome your views about our Website and our Privacy Policy. If you would like to contact us with any queries or comments our privacy policy, you may contact our DPO by email legal@safenames.net